Service
and Support

We​ are ​proud to offer​ only the most ​outstanding customer service​
and support here at Otter Video Inc.

COMPARE SUPPORT PLANS

Explore the range

of Otter Video support options and choose the plan that best fits your needs. At any time, by written request to Otter Video, you can increase the Support Services.
Plan Basic Extended
Price Included Starting at $900
Forum Support
Ticket Support
Live Chat
Account Manager

Basic support (Free)

Basic support is included in all subscription packages and perpetual licenses. We are happy to assist with any questions you may have, so please feel free to ask. Need support for third-party software used along with Otter Video? Let us know, and we’ll as much as we can to help you.

Perpetual licenses provide access to updates and basic support for a one year period after purchase. Once the support period comes to an end, perpetual license holders receive limited support until the license is renewed. This limited support is restricted to our Forums. You can also access the ‘first-come, first-served’ ticketing service via the “Limited Support” link in your Client Area. You can always contact us privately through the ticket system in your
Client Area.

Extended support

Each Enterprise Support Contract can be customized to meet your needs on a month-to-month or yearly basis. To enable Otter Video Enterprise Support, contact us so we can go over your specific needs, use cases and deployment scenarios. We will then identify what support options and terms best fit your business and technology objectives.